Terms & Conditions

Last updated: 23 April 2026

Terms & Conditions of Day & Dunn Ltd t/a Plan It UK

Welcome to our Terms & Conditions page. Please read these carefully as they govern the services provided by Day & Dunn Limited (the “Supplier”, “we”, “our”) to you, the customer (the “Customer”, “you”). By engaging our services, you agree to these Terms & Conditions. If you have any questions or need clarification, please contact us at hello@planituk.co.uk.

1. Application of Terms & Conditions

1.1 These Terms & Conditions apply to all services provided by Day & Dunn Limited, Company No: 12443998, of The Old Granary, Dunton Road, Basildon, Essex SS15 4DB, including architectural design, building regulation services, structural engineering calculations, and design packages.

1.2 By placing an order or engaging with our services, you agree to these Terms & Conditions.

1.3 These Terms & Conditions are updated and come into effect from 29 December 2024.

2. Description of Services

2.1 Our services include dimension surveys, architectural design, typical building regulation details, and structural engineering calculations, as described on our website or in any other form of advertisement.

2.2 Any description of services or goods provided is for illustrative purposes only. Minor discrepancies in size or appearance may occur.

2.3 All services are subject to availability.

2.4 We reserve the right to modify the services as necessary to comply with applicable laws or safety regulations, and we will notify you of such changes where appropriate.

3. Customer Responsibilities

3.1 You agree to cooperate with us in all matters related to the services, including providing access to necessary premises, sharing relevant information, and obtaining required licences or consents, unless otherwise agreed.

3.2 Failure to fulfil these obligations may result in a suspension of services until the issue is remedied. If the issue is not remedied, we may terminate the agreement immediately.

3.3 You are responsible for verifying that the red line boundary on our plans matches your title plan.

3.4 You must ensure that party wall notices are served where required.

4. Basis of Sale

4.1 The description of services and goods on our website, brochures, or other advertising does not constitute a contractual offer or agreement.

4.2 An agreement will be formed when a survey is booked and the quote has been accepted by you. At this point, we will consider the agreement binding and proceed with the services.

4.3 An agreement will only be formed upon your acceptance of the quote, confirmed via email, or upon scheduling the survey. We will proceed with the agreed services following this confirmation.

4.4 Quotes and estimates are valid for 30 days unless otherwise stated. Any amendments to the scope of work or fees must be agreed in writing by both parties.

4.5 Our services may be provided on a fixed fee basis or hourly rate, as agreed.

5. Fees & Payment

5.1 Fees for services, goods, and any additional charges are as outlined in the order or the price list applicable at the time of the order.

5.2 Fees are inclusive of VAT at the prevailing rate.

5.3 Payment must be made in line with our terms set out within the proposal.

5.4 Additional amendments will incur a fee of £75 + VAT per design hour.

6. Late Payment Charges

6.1 Payment for services is due within 7 days of the invoice date unless otherwise agreed in writing.

6.2 Any outstanding amounts not paid by the due date will incur an interest charge of 8% above the Bank of England base rate for each day the payment remains overdue.

6.3 In addition to interest, a late payment fee of £50 will apply if payment is not received within 14 days from the invoice date.

6.4 After 28 days of non-payment, further actions, including collection services or legal proceedings, may be taken, and any additional costs incurred will be the responsibility of the Customer.

7. Delivery and Completion

7.1 We will deliver services by the agreed date or within a reasonable time frame.

7.2 Services are deemed delivered once the work has been completed.

8. Inspection Limitations

8.1 Our inspections are visual only and do not extend to areas behind walls, floors, or ceilings. We cannot guarantee the condition of these hidden areas.

8.2 Drain inspections are limited to visual assessments from ground level. We do not conduct line tracer or CCTV drain surveys, but these can be quoted separately upon request.

9. Drawing Verification and Amendments

9.1 Customers are responsible for reviewing and approving all drawings prior to submission for planning applications.

9.2 We allow two rounds of amendments within the initial scope of work. Additional amendments will be charged at £75 + VAT per hour, with costs agreed upon prior to commencement.

10. Cancellation Policy

10.1 If you cancel our agreement, no refund will be provided for services rendered up to the point of cancellation.

10.2 If we do not receive feedback from you within six weeks of project commencement, we reserve the right to cancel the project without refunding any fees. Should you wish to reactivate the project, a reactivation fee of £250 + VAT will apply.

10.2 Cancellation before survey – Added 05.11.2025

You may cancel your project up to 48 hours before the scheduled survey without incurring further charges.

If cancellation is made less than 48 hours before the survey, the company reserves the right to invoice up to 50% of the agreed total project fee to cover administrative costs and loss of allocated time, resources and profit.

10.3 Cancellation after survey – Added 05.11.2025

Once the survey has been undertaken, significant time and resources will have been committed to your project, which could otherwise have been allocated to another project or client.

In the event of cancellation after the survey, the company reserves the right to invoice the remaining balance up to the full project fee, or a proportion of the remaining fee at the company’s discretion, to reflect the work completed, resources allocated, and loss of profit.

10.4 Discretion and fairness – Added 05.11.2025

Each cancellation request will be considered individually, and the company will act reasonably and in good faith when determining the applicable charge.

Any advance payments made will be offset against the final invoice amount due.

If your project is found to be unfeasible, for example due to planning restrictions or building regulations compliance, we will let you know as soon as this becomes clear. In such cases, you will only be charged for the work completed up to the point of cancellation, and no further fees will apply.

If you are aware of any circumstances that may affect your ability to proceed with the full design process, please let us know before instructing. We can adjust your quote if needed so that you only commit to work that can go ahead with confidence, helping to avoid unnecessary costs or allocation of resources.

10.5 Legal compliance – Added 05.11.2025

This policy is in accordance with UK consumer and contract law, including the Consumer Rights Act 2015.

Nothing in these terms affects your statutory rights.

11. Liability and Indemnity

11.1 We provide services with reasonable skill and care but are not liable for any indirect, consequential, or business losses, including loss of profit, arising from the services provided.

11.2 We are not responsible for the actions, omissions, or performance of any third parties we introduce, such as builders or consultants. It is your responsibility to conduct due diligence before entering into any agreements with third parties.

11.3 You agree to indemnify and hold us harmless against any claims, damages, or liabilities arising from the work of third parties introduced through us.

12. Professional Indemnity Insurance

12.1 We maintain Professional Indemnity Insurance with a maximum liability of £250,000 per claim. Higher coverage may be negotiated subject to insurer approval.

13. Limitations of Liability

13.1 We are not liable for any failure or delay in performing our obligations if it is caused by events beyond our control, such as force majeure.

13.2 Our liability for loss or damage is limited to the total fees paid for the relevant service.

14. Governing Law and Disputes

14.1 This agreement is governed by the laws of England and Wales.

14.2 Disputes may be resolved through the courts of England and Wales, or Scotland or Northern Ireland, depending on your location.

15. Customer Feedback & Project Cancellation

15.1 If feedback is not received from the Customer within six weeks of project commencement, we reserve the right to cancel the project without refunding any fees.

15.2 Reactivation of a cancelled project will incur a reactivation fee of £250 + VAT.

15.3 Ongoing inactivity or delay in feedback: If the Customer fails to provide feedback, instruction, or necessary information within four weeks of receiving any set of drawings, documents, or requests for information from us, we reserve the right to pause or terminate the project. In such cases, the project will be deemed inactive and subject to cancellation at our discretion. No refunds will be issued for work already completed. A reactivation fee of £250 + VAT will apply should the Customer wish to resume the project, and reactivation will be subject to availability and revised timelines.

16. Subcontracting

16.1 We reserve the right to subcontract any part of the services to bona fide sub-consultants as necessary to fulfil the terms of this agreement. All subcontractors used will be qualified and experienced in the relevant area of work.

17. Commission from Contractors

17.1 Plan It UK may receive commission from building contractors when introducing them to projects where a Customer is seeking a contractor to build their extension.

17.2 This commission is solely for the introduction and does not constitute an endorsement or guarantee of the contractor’s performance, quality of work, or adherence to timelines.

17.3 Customers are advised to conduct their own due diligence and ensure any contractor meets their specific requirements.

18. Additional Terms

18.1 Red Line Boundary: It is the Customer’s responsibility to verify that the red line boundary shown on our plans corresponds with their title plan.

18.2 Party Wall Notices: The Customer is responsible for ensuring that party wall notices are served when necessary.

18.3 Visual Inspections: Our inspections are visual only and exclude hidden or inaccessible areas.

18.4 Drain Inspection Limitations: Our drain inspections are visual assessments from ground level only. Line tracer or CCTV surveys are not included but can be quoted separately.

18.5 Drawing Verification: Customers are responsible for reviewing and approving all drawings before they are submitted for planning.

18.6 Amendments to Designs: Two rounds of amendments are provided. Any additional amendments will be charged at £75 + VAT per hour.

18.7 Late Payments: Late payments will incur a fee.

18.8 Building Regulation Details: Building regulation details provided are for general reference and do not constitute full construction drawings.

19. Acceptance

By engaging our services, you acknowledge and accept these Terms & Conditions. Thank you for choosing Day & Dunn Limited trading as Plan It UK. If you have any questions or require further clarification, please contact us at hello@planituk.co.uk.